Technical Support

Technical support for current products is available through the Extensis website.

Extensis also maintains a searchable Knowledge Base of in-depth articles on various technical topics.

Creating a tech support case

If you are experiencing a problem with a current product, you can submit a tech support case using this Support Form.

Provide as much of the following information as you can:

• Product name and version number;
• Your company name;
• Your account number;
• Computer operating system version;
• Other details about your computer system, including RAM, hard drive size and free space, and processor type and speed;
• A description of the problem, including any error message that might be displayed;
• Your email address.

Support Policy

Extensis provides full support for the current version of all shipping products. In addition, Extensis provides limited support for older products up to one year after the product version is no longer offered for sale. For complete details see Support Services.

For details on currently supported products, see:

• Portfolio Support Guide 
• Universal Type Server Support Guide 
• Universal Type Client Support Guide 
• Suitcase Fusion Support Guide