Technical Support

Use these resources to get answers to questions you have about Suitcase Fusion and other Extensis products.

Suitcase Fusion

Suitcase Fusion Support
This page links to installers and uninstallers, PDF downloads, and other common support resources.

Suitcase Fusion System Requirements
Full system requirements and other information about the current version of Suitcase Fusion.

Suitcase Fusion Release Notes
Historical release notes for all updates to the current major release of Suitcase Fusion.

Suitcase Fusion Knowledge Base
Articles describing situational issues and solutions to user-reported problems with Suitcase Fusion.

Suitcase Fusion How-to Videos
Get hands-on help through short video tutorials (in English).

Suitcase Fusion Support Guide
Shows compatibility between recent Suitcase Fusion versions, operating systems, and third-party applications.

General resources

Knowledge Base
Search for articles about any current Extensis product, and retired versions as well.

Support Services
Details about types of support and hours of availability, including our Support Policy.

Our Support Policy in a nutshell
Extensis provides full support for the current version of all shipping products. In addition, Extensis provides limited support for older products up to one year after the product version is no longer offered for sale.

Extensis Videos on Vimeo
Hundreds of training sessions, events, and webinars. These are mostly in English, but there are some gems in French and German as well.

Extensis Videos on YouTube
Training, event, and educational videos (in English).

Support Form
Use this form to submit a support case.

Provide as much of the following information as you can:

• Your email address;
• As the Subject, a brief description of the problem you are having;
• A more detailed description of the problem: when it occurs, whether you can reproduce it, whether it has caused you to lose data, and any other details to help our staff track down the issue.
• Your company name or account number;
• The type of support you need (generally you’ll choose Fix an Issue/Technical Support);
• The product you’re using;
• The version of the product (generally this is in the product’s About box);
• Your operating system;
• Any creative application that might also be affected.

You can also attach a screen shot or other file related to your issue.

Chat
Click at the bottom right of any page of the English version of the Extensis website. (Chat is only available in English, between 8:00AM and 3:00PM Pacific time, Monday through Friday.)

Learn and Support
Links to white papers, testimonials, blog posts, and other resources.

Legal resources

Extensis EULA
The legalese description of your rights while using Suitcase Fusion and any associated services.

Privacy Policy
Details about information we collect and how we use it, including information specific to Europe and California.

Privacy Shield
Details about our practices regarding personal information transmitted to us from organizations subject to protection laws in the European Economic Area and Switzerland.

Terms of Use
These terms apply to everything you do on our websites and affiliated websites. They are not the same as terms detailed in the Extensis EULA, which apply specifically to software and related services.